ARTICLE 1: GENERAL PROVISIONS

The Coco Living brand is owned by Loic Viandier, president of the company L'entreprise Gonflante (SIRET 89801578900016). These terms and conditions of sale apply to all orders placed on the website www.cocoliving.fr. L'entreprise Gonflante reserves the right to adapt or modify these terms and conditions of sale at any time. In the event of modification, the terms and conditions of sale in effect on the date of the order will apply to each order.
When validating the order, the customer acknowledges having read the general terms and conditions of sale set out below and declares to accept them without reservation.

ARTICLE 2: PRODUCT AVAILABILITY

Products listed as "IN STOCK" on cocoliving.fr are in stock and available in our warehouse.

RETURNS: When a product is returned, we will process your refund within 7 days of receiving it in store. Returns are free and covered by Coco Living.

ARTICLE 3: DELIVERY TERMS AND RATES – METROPOLITAN FRANCE / CORSICA AND THE REST OF THE WORLD

Shipping is free for all orders on cocoliving.fr in mainland France and Corsica, the rest of Europe (including Belgium and Switzerland), the United States, and Canada. Estimated delivery times after dispatch: 48 hours in mainland France, 72 hours in Belgium, 3 to 5 business days in Switzerland, 5 days in the United States and Canada.

The shipment is handled by Chronopost or FedEx and delivery is made via tracked parcel with signature confirmation.

ARTICLE 4: ORDERING PROCEDURES

You can order via:
• Internet: www.cocoliving.fr
• Telephone: 07.56.82.56.74
• Mail: COCO LIVING, 201 rue du Canigou, 11480 La Palme
The price shown on the product page at the time of ordering is the final price including VAT. An invoice will be sent to you with the shipment of the product.

Online payment by credit card
Online payment on this site is secure. Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Cocoliving.fr does not store this information after the transaction. This is why you are asked to provide it again for each new transaction on our site.
Any order that is validated implies irrevocable acceptance of the general terms and conditions of sale and cannot be challenged.

Payment via PayPal
PayPal can be used to send and receive payments online. You can send and receive money online after opening a PayPal account or pay directly by credit card through the PayPal payment system. You can choose to fund your payments from your PayPal balance, a credit card, or your bank account. Recipients receive an email from PayPal notifying them of the payment. You do not need a PayPal account to pay using this method. http://www.paypal.com/fr/ because PayPal accepts credit cards.

Payment by Check
You have the option of paying for your order by bank check, which should be sent to the following address:
Coco Living
201 rue du Canigou
11480 La Palme
Orders paid by check will be processed upon receipt of the check. The check will be cashed on the day your package is shipped.

Payment by Bank Transfer
Our bank details are included in the order confirmation email. Your order will be registered and validated upon receipt of payment.

Payment by telephone (Distance Sales – VAD)
Orders can be paid for by phone (VAD): remote sales. By calling 0756825674 you can place your order with our team who will validate it with your bank card number.

ARTICLE 5: PACKAGE INSPECTION UPON RECEIPT

Upon receiving your package, it is advisable to check its overall condition.
If the products are damaged, rather than refusing the package, we advise you to accept the delivery and contact us, taking a photo of the damage. L'Entreprise Gonflante will handle the dispute by immediately replacing the damaged product, if applicable.

ARTICLE 6: RIGHT OF WITHDRAWAL / RETURN PROCEDURES

In accordance with current legislation on distance selling, you have a 14-day cooling-off period from the date of receipt of the package. In this case, you will be refunded or the product will be exchanged. Products must be returned in their original packaging and in perfect condition. Contact us to obtain a return label; we will cover the return shipping costs during this 14-day period.
The product must be returned in good condition, with all its accessories and unused.

The right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized (Article 121-20-2).

ARTICLE 7: RIGHT OF RETURN, EXCHANGE, CREDIT CREDIT

You have 14 days from the date of receipt of your package to return it to us free of charge (in part or in full).
In the case of an item exchange, we also cover the shipping costs associated with that exchange.

After this 14-day period, we reserve the right to take back, for commercial purposes, one or more items at a price equal to or lower than the initial purchase price.
This refund will be issued via the original payment method or as a credit for a future purchase on our website.

ARTICLE 8: AFTER-SALES SERVICE GUARANTEE

The Coco Living brand and its products are produced according to the highest quality standards on the market.
As such, the customer benefits from a manufacturer's warranty which covers the legal warranty against all hidden defects.
This warranty is subject to normal use of the product, and all claims should be made by sending an email to this address: contact@cocoliving.fr. Customer service is available Monday to Friday from 10am to 12pm and 2pm to 5pm.
Returns of defective goods will be at Coco Living's expense. However, Coco Living cannot be held responsible for any damage to the product resulting from inadequate packaging. Proper packaging of defective products is strongly advised.
A return label will be provided and handled by Coco Living for the return of your product under warranty.
After intervention by the after-sales service, we also cover the cost of returning the new product. .
However, if it turns out that the returned equipment has not been authorized for return and/or that it is not affected by a defect covered by the warranty, it may be returned to the customer.

ARTICLE 9: CUSTOMER FILE

In accordance with French law 78-17 of 6 January 1978 concerning individual liberties and the processing of personal data, you have the right to access the information you have provided to us and to have it corrected. At your request, this information will remain for the sole internal use of L'entreprise Gonflante.

Article 10: Dispute

In the event of a dispute arising between the company “L'Entreprise gonflante‘ and its clients, this dispute will be subject to French law. Only the court of Narbonne will have jurisdiction.

ARTICLE 11: COMPANY DETAILS

The inflated company

201 rue du Canigou

11480 the palm

France